Delivery & Returns

Delivery

We are taking a short break.  Any orders placed now may not be processed till we return on Thursday 13th August 2020.  Orders will be processed and made in the order they are received, so order your item now to avoid delay.  Please note your item could take a few days longer than normal whilst we catch up on our return.  We appreciatew your patience.

We aim to dispatch items within five - seven working days of placing and paying for your order (this does not include weekends).  Please note that specialised, handmade and custom made items may take longer.  Where possible all items will be sent by a tracked delivery service.  If your item is urgent please contact us to discuss options and discuss timescales.

Due to the current situation it is possible there could be delivery delays.  Please contact us if your order is urgent so we can do our best to accommodate you.

If you choose to make payment by cheque please add £1 extra for the cheque processing fees.  Please note that you item will only be sent once your cheque has cleared.  This normally takes around 15 working days.  Please make your cheques payable to 'Rosey Rose' and make a note of your order number on the back of the cheque.

We are now offering FREE DELIVERY on all UK orders.  We are happy to ship overseas, if your destination country is not listed at checkout please contact us.

Returns

In the unlikley event that you are not entirely satisfied, items can be returned unused and in their original condition.  The buyer is responsible for the return postage and a full refund will be given on receipt of the returned item.